Shipping + Returns

FREE shipping on orders $200 + 
FREE pickup at store
1 - 2 days inside Ontario + 3 - 7 days outside Ontario.
Our policy lasts 14 days from purchased date for in store pickup. For ship to home orders it’s 14 days from the day it was delivered. After 14 days we can not offer store credit or exchange. For your return to be eligible, your item must be unused and in the same condition as received. Tags must attached and it must be in it's original packaging.
SALE items that are over 25% off are FINAL SALE.
25% OFF and under ; can be exchanged. 
Exchange or Store Credit ONLY for regular priced items.
Several goods MAY NOT be returned or exchanged such as hats , swimwear, underwear, hair accessories, jewelry, gift cards and all facial and body products.
Receipts are NECESSARY to complete a return.
On Trend has the right to refuse merchandise returns at the stores discretion which waives the above conditions.
Once we receive your item, it will be examined and we will send you a email to notify you that we have received your item. And the approval or rejection of your item.
Once approved we will email you a credit within 14 days.
We will only replace items if they are damaged or defective. If you would like to exchange it for the same item, send us a email @ and send your item (s) to 43 Main Street West, Norwich N0J 1P0.
Shipping cost are non refundable , and you will be responsible for paying shipping costs for returning your item (s). 

Store credits + Gift Cards CANNOT be replaced if lost .