FREE shipping on orders $200 +
FREE pickup at store
$19.99 FLAT RATE SHIPPING
please allow 1 - 3 days for orders to process
shipping will take 1 - 7 days within Canada + USA
Our policy lasts 14 days from purchased date for in store pickup. For ship to home orders it’s 14 days from the day it was delivered. We do not offer money back , it’s store credit or exchange only. For your return to be eligible, your item must be unused and in the same condition as received. Tags must be attached and it must be in it's original packaging. Our quality control try their best to check each item before sending them out , if for any reason a defect has been missed , send us an email within 14 DAYS.
We CANNOT cancel online orders after you've placed them.
SALE items that are over 25% off are FINAL SALE.
25% OFF and under ; can be exchanged or brought back for store credit.
Exchange or Store Credit ONLY for regular priced items.
Several goods MAY NOT be returned or exchanged such as hats , swimwear, underwear, hair accessories, jewelry, gift cards and all facial and body products.
Receipts are NECESSARY to complete a return.
On Trend has the right to refuse merchandise returns at the stores discretion which waives the above conditions.
FOR ONLINE ORDERS :
same return policy applies as noted above
Once we receive your item, it will be examined and we will send you a email to notify you that we have received your item. And the approval or rejection of your item.
Once approved we will email you a credit within 14 days.
We will only replace items if they are damaged or defective. If you would like to exchange it for the same item, send us a email @ firstname.lastname@example.org and send your item (s) to 43 Main Street West, Norwich N0J 1P0.
Shipping cost are non refundable , and you will be responsible for paying shipping costs for returning your item (s).
Store credits + Gift Cards CANNOT be replaced if lost .